How SOS Appliance Melbourne handles personal information
SOS Appliance Melbourne respects your privacy. This policy explains the personal information we collect, why we collect it, how we protect it and how you can ask to access or correct it.
Information we collect
When you contact us or submit a repair request, we may collect your name, telephone number, email address, suburb, preferred contact time, appliance type and brand, model or error-code details, and your description of the fault. We may also keep service-related correspondence and records needed to respond to or manage the enquiry.
How we collect and use information
We usually collect information directly from you through this website, by telephone, by email or during service communications. We use it to respond to enquiries, assess appliance faults, arrange and provide services, communicate with you, maintain appropriate business records, improve our service and meet legal obligations. We do not sell personal information.
Storage, security and disclosure
Website repair requests are stored privately in WordPress and may also be delivered to the business email account. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to authorised administrators, service staff and service providers who need it for their work.
We may use hosting, email, security, backup and other technology providers to operate the website and business systems. Some providers may process or store information outside Australia. The countries involved can vary with the provider and its infrastructure. Contact us if you would like current details about a particular provider.
Retention
We keep personal information only for as long as it is reasonably needed for the purposes described above or as required by law. When it is no longer needed, we take reasonable steps to delete it securely or de-identify it.
Access, correction and complaints
You may ask to access personal information we hold about you or request a correction. You may also contact us with a privacy question or complaint. We will review the request and respond within a reasonable time. We may need to verify your identity before providing access or making changes.
Contact SOS Appliance Melbourne through our contact page, call 0451 551 053, or write to Thomastown.
Updates to this policy
We may update this policy when our practices, providers or legal obligations change. The latest version will be published on this page.